DELIVERY & RETURNS
We usually deliver within 2-6 working days of placement of the order. For orders with multiple items and different delivery times, the longer delivery time applies.
We would like you to have complete peace of mind when buying products from grabsmart.lk. You can return all items within 14 days of receipt for a full refund of the item purchased. The refund amount will be credited back to your Grabsmart account as store credits or credit points.
In case of a manufacturing defect of the item, it can be returned to us within 14 days of receipt and you will be refunded after the items have been inspected by us. If reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be canceled. Similarly, if the product is self-shipped, and has not been dispatched by the customer after two weeks of refund initiation, the refund request will be canceled.
Within the first 14 days of receipt, we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
Please ensure that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags, etc.). For all self-shipped returns, we recommend you to use a reliable courier service.
Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 14 days.
You can inform us within 14 days of receiving the parcel by writing to us at contact@grabsmart.lk. Please make sure that the items are securely packed and handed to our pick-up person.
We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.
Please note that shipping charges will not be reimbursed.
ONLINE RETURN OPTIONS
RETURN VIA COLLECTION
Drop an email to contact@grabsmart.lk with the following details: Order number, product quantity, reason for the return, and email registered on www.grabsmart.lk.
We shall communicate with the courier company and arrange a pickup to return (the package needs to be sealed to avoid damages and mention the order details with customer details). Depending on the location, there will be a return courier charge, which needs to be paid at the collection.
Once the package is received, the paid amount for the returned product will be credited to the purchaser’s Grabsmart account as store credits within 7 days after a quality inspection.
Returns should be made within 14 days and in original, undamaged packaging with the tags intact.
If the product has not been returned in fully resalable condition, we are unable to accept the return. The product will be returned back to the customer.