GENERAL CONSIDERATIONS AND SCOPE
Grabsmart maintains the internet portal www.grabsmart.lk, an online music equipment store. On grabsmart.lk, customers will be offered musical instruments, accessories, and related products. The offering on this site is only directed at end users of legal age. Goods will only be sold in normal household quantities. These terms and conditions find application in all contracts which members enter into via grabsmart.lk as well as all general business relationships between Grabsmart and its customers. We do not accept any other terms and conditions unless explicitly stated otherwise. If periods are stated in working days, these include all weekdays except Saturday and Sunday and all statutory holidays.
USE OF grabsmart.lk
As part of the registration as a customer of grabsmart.lk, you will be asked to submit personal data. You are responsible for ensuring that the data is complete and correct. After you have completed the registration process, you will receive a confirmation of your registration by email. To facilitate access to the online service on grabsmart.lk, you will receive a password. You are obliged to treat this password and any other access data confidentially and protect them from access by unauthorized third parties.
In the password-protected area, you can access your recently shipped and/or completed orders. In this area, you can also change, administer, and save your own data and potential subscriptions to newsletters.
PRICES AND SHIPPING FEES
For orders, the prices which are listed at the time of your order on the product page apply. These prices are exclusive of taxes and the final price (inclusive of taxes) is shown on the shopping cart page.
We accept various credit cards, e.g. Visa, American Express, Master, and will charge the invoice to your credit card immediately after receipt and dispatch of the order.
DELIVERY
Delivery will only be given to the shipping address provided by you. It is your responsibility to ensure that it is possible to ship to the address during normal working hours.
We ship according to the delivery timelines provided for each product. We ensure that we ship as early as possible, but for some products, the timelines are longer based on the availability of products.
Grabsmart does not assume any sourcing risk, especially with reference to a purchase by description. For return policies, please check our section on Delivery and Returns.
SERVICE AND COMPLAINTS
The satisfaction of our members is close to our hearts. Therefore, we strive to deal with your concerns as quickly as possible and to always provide you with our feedback after receiving your input. For service inquiries, please contact our customer service department: Email: contact@grabsmart.lk.
DATA SECURITY
As a part of your registration as a customer on grabsmart.lk, you will be asked to provide personal data. This data is required by us to process the contracts concluded on www.grabsmart.lk. All personal data is confidential and will be treated by us in accordance with relevant legal regulations. To safeguard your privacy in online payment transactions, grabsmart.lk uses the latest encryption techniques through our payment gateways.
IMAGE RIGHTS
All rights to use imagery on grabsmart.lk lie with Grabsmart. The use of the material – in whatever form – is prohibited unless explicit permission from Grabsmart has been granted.
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